When I try to log in to the MyVerizon app, it says to update for an even better experience. If I click the update button, it takes me to the play store but I am already on the latest version. This phone will not allow you to uninstall the app. I have tried disabling and clearing cache and data several times. I am not willing to factory reset the phone since setting up was a major undertaking.
If you've got the time and flexibility to change your service, there are some great prepaid options available on the Verizon network. The first option is Verizon's own prepaid plans, which come in several sizes that would work for most people. You do give up a little on the extra features compared to a postpaid plan but most people will be fine with these concessions. There are also options like Visible, which grants you unlimited data for $40 per month, making it a great option for heavy users on a budget. Keep in mind that changing to a prepaid plan or an MVNO, even on Verizon's network, will require a new account and may require a new SIM card. The My Verizon app is one of the most downloaded utility apps in America.
Every month, 12 million people use the My Verizon App to manage all aspects of their wireless account, including paying their bill, changing their plan, upgrading devices, shopping, and redeeming rewards. Yet the app's robust functionality was often hindered by its unintuitive information architecture, which made it difficult for customers to complete important account management tasks like changing their plan. The VP of Digital Experience at Verizon approached our team and asked us to redesign the information architecture of the app to resolve navigational issues that users were experiencing. Verizon's wireless coverage is legendary, especially if you live in the country but it's far from the cheapest carrier. Still, if you pick the right plan, you can get access to the strong Verizon network without paying for any features you don't need. You can change your account either online or in the My Verizon app.
You will need to sign in with your Verizon account before being able to explore additional plans. The reasons why My Verizon cannot be loaded cannot be more different. In most cases it is due to your own internet connection. It is quite possible that your device is in a WiFi network, but it still does not work, so you should try to access a website on the Internet using your browser. If this works fine, then it's not your smartphone or tablet. If you try to download the app via the mobile network , then you should check how stable the mobile connection is.
Perhaps your data volume has also been used up and is therefore only available slowly.It can also happen that a download from the mobile network is not possible due to your settings. Honestly this all seems like a terrible idea in my opinion because it will cause any number of baseline conflicts unless every single phone is identically built. All the BYOD custimization does is disable carrier apps, change menus and so forth. It just seems like it would be improperly deployed and make managment impossible. As for updates they first need to be started all the way back to the chip manufacturer. He can still change his AON and update his network manually and if it is unlocked it should accept the new network.
I wouldn't trust this "new" idea with my data. The YouTube app doesn't support PiP right now, but you can get around that by starting to watch a YouTube video in Safari in full-screen mode, then swiping up to go back to your home screen. The key is you have to put the video in full-screen mode before leaving the app. If that's not working for you, try requesting the desktop version of the site before you start watching the video. This workaround can be hit or miss, so if it doesn't work for one video, don't get discouraged.
Try it the next time you find yourself binging a YouTube playlist and need to use your phone. Participants were confused about where to complete key account management tasks that they thought could reasonably live in multiple sections ("Data Hub," "Devices," or "Account"). When users couldn't complete these tasks, they called customer service. I personally do not use the My Verizon app, but I know that many of you do and wanted to make sure you received the most recent update for it. Previous version of the app were slow, riddled with bugs, and could frustrate even a monk.
The new version is a lot simpler with a tabbed layout, allowing you to quickly check messages counts or minutes used or data consumed. You can view upgrade dates, purchase accessories, change features, and more without worry. My Verizon is a mobile app that helps you manage your account. This includes securing your mobile number, paying your bills, track your data usage, buy a new phone, get temporary international travel plans, and talk to customer care whenever needed.
My main concern with this help request is not to remove the 'My Verizon' app or the Verizon startup animation, I am concerned with security updates. Went to sign in to My Verizon on the phone and it told me to update the app. So I clicked on the update button listed on the app which took me to the Google play store. Clicked on update button for the app within Play Store and nothing happens.
I cleared the cache in google play store and I still cannot get the update for this app. I need to be able to track my data use, please help. Apple Inc unveiled the iPhone 13 and a new iPad mini on Tuesday, expanding 5G connectivity and showing off faster chips and sharper cameras without raising the phone's price. The Cupertino, California-based company did not announce any blockbuster features or products, but analysts expect customers hanging onto older models like the iPhone X will be eager to upgrade.
To encourage trade-ins, participating wireless carriers are offering incentives ahead of the year-end holiday season that to make the new phones free to some customers. Shirley, founder and president of the three-person operation, approached Verizon Business when the company's previous provider failed to deliver reliable wireless services. If you're not sure which plan you should get, you can always contact Verizon's customer support. You can also see how much data you're using either in the setting of your phone or on your previous bill to figure out if you need more or less than you currently have. You may also want to consider if you need any extra features such a hotspot data or Apple Music, which is included with some plans.
Has anyone using the XPure updated to the new My Verizon App ( V-12.7.9) gotten the Data Widget to show your current data ? I changed my plan and it prompted me to install the new version. The widget only shows "tap to activate." When you hit the widget, it takes you to My Verizon as the old widget did, but does not show the data usage on the widget itself.
It reminds me of how the old widget worked when the XPure first came out, and VZW came out with the My Verizon Nexus app. To delete the My Verizon app, press and hold the app icon until your apps begin to wiggle. A red minus button will appear in the upper left-hand corner of the app icon — tap that button to uninstall the app. Finally, tapDelete when the confirmation alert appears. To check for an update, open the App Store and tap the Update tab at the bottom of the screen. On this page, you'll see a list of your apps that have pending updates.
If you see the My Verizon app on the list, tap theUPDATE button to the right of the app. My Verizon app may not be working for you due to some issues that your device may have or your internet connection problem. If you think that My Verizon app has an issue, please post your issue using the comment box below and someone from our community may help you.
Also in the mean time you can try the fixes mentioned below. Up to $500 via Verizon e-gift card (sent w/in 8 wks). Port-in & activation of 4G LTE/5G phone on select Unlimited plans req'd. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met.
See vzw.com/bring-your-own-device for details. The Smart Family app is available for download on the Google Play Store and the iOS App Store. Long-press on an empty area of your home screen to trigger edit mode. Next, tap on the page indicator, then tap the check mark below each panel you want to remove.
This won't delete those apps, but will instead move them solely to the App Library, where they're more or less hidden in an app drawer that you can access at any time. The company also updated its iPad Mini with 5G connectivity and a reworked design that makes it look like the higher-end iPad Air and Pro models. Easily sign up, and keep your number and phone, or change both. You might even be able to activate service in less than 15 minutes through eSIM. No matter what, you'll get unlimited data, messages, and minutes for one low price.
The Tab Bar was eventually rolled out to all users of the My Verizon App. When it comes down to using Smart Family, the users need to ensure that the smartphone is working on the latest software. With this being said, if your smartphone has a software update available, download and install it on the system. As a result, the Smart Family will start working.
In addition, you need to ensure the installation of the latest software update on the device that's not working with Smart Family. In some cases, Smart Family will not work on your device if wireless account doesn't have the right features. We suggest that you re-add the Smart Family feature to the wireless account. If it's already there, you can remove it and re-add it. Once the Smart Family is re-added to the wireless account, we are pretty sure it will start working. While using Smart Family service, the users need to be vigilant about the apps and devices they use.
For instance, if your kid has OTT data apps, such as iMessage or Messenger, users will need to manage these apps directly on their phone. To begin with, Verizon is one of the popular choices for people who want internet, phone, and communication plans. They have also designed the Smart Family service that provides parental controls and location services for the phones. I have not heard where this has happened before on it's own as part of an update. And with the s9 being a newer device and there might not have been an update to download that was newer to change it.
If My Verizon is downloading very slowly, it could also be due to the size of the app itself. The progress bar gives you a slow download, but this may only appear because of the size of the app. In the event of an update, you can check in the respective app store how big the installation file is and see whether it may load for so long due to its size.
Some apps collect more data than others, and it's eye-opening to see just how much information an app developer can collect about its users. Check out the app privacy label for Facebook Messenger. Make sure to tap or clickSee Details and then start scrolling. In its latest press release, the big red carrier confirmed that customers in Austin, TX and Gresham, OR now have access to Verizon's gold standard 5G Home broadband and 5G Ultra Wideband mobility services.
We only hope that this step also leads to the carrier improving its 4G/5G infrastructure to offer better connectivity, especially now that customers have extra mobile data to play around with. Verizon Wireless support is asking users to login to the My Verizon application to be informed when there's a service outage in their area. In case you haven't done this already, we'd suggest doing so to know when there are widespread issues with the network.
Our research partner recruited 35 Verizon customers and 25 non-Verizon customers across a mixture of incomes, ages, ethnicities, genders, and app familiarity. Those customers received a link on their phones to either of two wireframe prototypes – one of our new design, and one that exactly mirrored the current app. Of the 60 participants, half were given the new design and half were given the current design.
Then, participants were asked to complete the same 15 tasks that we tested with users in all previous rounds of usability testing. While participants gave us feedback about iconography and nomenclature in our first few rounds of research, it was difficult to test those aspects of our design within the context of usability testing. We wanted to find out what information users would expect to find in each section of the app based on its name and icon so we could be sure our system was as comprehensible as possible. Using the findings from our initial testing as thought-starters, we held a workshop with our business stakeholders to help generate potential solutions to the navigational problems we identified.
In the workshop, we presented stakeholders with different scenarios that Verizon customers might encounter on the app — such as upgrading a phone or adding an international plan. In this case, open the settings, go to life mode, and tap on the "turn on" option. Then, click on the advanced option and choose the app. Once these two steps are completed, you will be able to have access to supervision and tracking features for the device. In some cases, the software updates don't work because the smartphone apps are outdated.
For this purpose, the users need to update the smartphone apps. Once the apps are updated, try using Smart Family again and we don't think you will be disappointed. Activation and equipment fees apply for Hum+and Hum×. New activations may be subject to credit review. Two year subscription may be required for Hum+ and Hum×, in which case you may cancel the service for any reason within 14 days of activation. Beginning day 15, early termination fee of up to $120 for Hum+/$175 for Hum×applies.
Hum× is only available via Verizon Wireless; Hum× service operates on 4G LTE network only and requires data usage. Pinpoint Roadside Assistance provided by Signature Motor Club, Inc., up to 4 events per year. Many services require GPS service and/or network availability, not available in all locations. Not all incidents or problems will be detected. I am unable to bring it to an authorized service center because there are none near El Paso . I was trying to avoid a factory reset because of the immense amount of time required to get it back to the current state (digital wallet, etc.).
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account. If the My Verizon app still isn't working after you've deleted and reinstalled it, there may be an issue with your account that can only be resolved by a customer support representative. If an app update isn't available, the My Verizon app may not be working because of a more complex software issue.
These problems can be difficult to track down, so we'll give the app a completely fresh start by deleting and reinstalling it. Had this issue as well last night and this morning, but as others have said there's an update available now in the play store. @vzw_customer_support,@albertor_vzwDon't you have an 'alert board' or notifications for agents when issues like this occur?
